Posted Date
4-Oct-2021
Department
Front Office
Position
Front Office Associates
Qualifications
Experience
Candidate must have minimum of 3 yrs experience in 5 or 4 stars hotel.
Job Description
• Welcomes guests and takes care of them from their arrival through to departure • Contributes to guests' long-term satisfaction by providing high quality services throughout their stay • Helps inspire customer loyalty by developing friendly, personalized relationships • Anticipates guests' needs and takes them into consideration • Handles any guest complaints and/or remarks; provides a response as soon as possible • Carries out all operations concerning guest arrival and departure in compliance with internal procedures • Informs guests about the formalities, any special conditions relating to their stay and the services available • Handles phone calls • Passes on information as necessary to other departments (floor staff, technical etc) and to other members of the front-desk team • Ensures that all guest documentation is available and up-to-date • Promotes the hotel's range of services in order to increase sales • Hospitality Professional experiences 2 to 3 years • Languages essential Arabic, English ----------------------------
Food & Beverage Department
Waiters and Waitresses
Minimum one year experience in similar position
We’re currently looking for young, dynamic, self motivated Food & Beverage professionals who want to move their careers forward. As a Waiter / Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as: • Perform all necessary tasks to service food and beverage according to the standard of performance manual of the hotel • Acquire in depth knowledge of the food and beverage menu of the assigned outlet in order to assist and provide advice to guests • Practice good customer relations and attend to customer complaints / queries satisfactorily • Greet and seat customers and serve them in a professional, discreet and personalized way • Consistently monitor quality of food & beverage being served • Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment
Food & Beverage
Room Service Order Taker
• Responsible for answering all telephone calls and prioritizing said calls. • Should have very good telephone etiquettes. • Should have good knowledge of room service menu's and on going promotions in other F&B outlet. • Should be able to provide recommendations and suggestions to guests upon request. • Be knowledgeable of all services, facilities and products offered by the hotel. • Consider the satisfaction of all guests by ensuring prompt, courteous and efficient service at all times. • Display excellent conversation skills and selling techniques at all times.
