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Job Description |
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• Welcomes guests and takes care of them from their arrival through to departure
• Contributes to guests' long-term satisfaction by providing high quality services throughout their stay
• Helps inspire customer loyalty by developing friendly, personalized relationships
• Anticipates guests' needs and takes them into consideration
• Handles any guest complaints and/or remarks; provides a response as soon as possible
• Carries out all operations concerning guest arrival and departure in compliance with internal procedures
• Informs guests about the formalities, any special conditions relating to their stay and the services available
• Handles phone calls
• Passes on information as necessary to other departments (floor staff, technical etc) and to other members of the front-desk team
• Ensures that all guest documentation is available and up-to-date
• Promotes the hotel's range of services in order to increase sales
• Hospitality Professional experiences 2 to 3 years
• Languages essential Arabic, English
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